Chatbots are emotionless and unable to relate to any difficult circumstances.
While chatbots can provide personalized recommendations, they are still not able to fully understand the emotions and needs of each customer.
Chatbots rely heavily on technical infrastructure, which can lead to potential downtime or system failures.
Developing a chatbot can be expensive, especially for smaller e-commerce businesses. This can be a barrier for entry and limit the adoption of chatbots in the industry.
When customers realize they are conversing with a chatbot, they typically don’t continue.