Uses of Chatbots in E-commerce

01.Customer Support

 Chatbot in e commerce site can be utilized to give customer care 24 hours a day, seven days a week.

02. Sales Assistance

Chatbots may help clients identify things they’re looking for, make personalized recommendations based on their interests, and even make purchases.

03. Order Tracking

Chatbots can also be used to track orders and provide delivery updates in real time.

04. Marketing

Chatbots can be used to deliver customers personalized messages and promotions based on their browsing history and purchasing activity.

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